FREQUENTLY ASKED QUESTIONS
Unfortunately, after it has been delivered, we will not cancel an order because we will not disrupt the process carried out by our warehouse staff. In order to satisfy the needs of our respected clients, we aim to efficiently fulfill orders.
PLEASE NOTE: Our order processing times are slower than normal due to the COVID-19 virus impacting manufacturing and trade worldwide. Your order may be delayed and there are certain methods of distribution not available. Thanks for your understanding and encouragement.
Within 7 business days, we will ship all stock orders. At any given time, approximately 90% of the options are open. (Except for recent releases) Please contact us for specific details about stock status.
he distribution takes place 2-4 weeks after confirmation of the order. It’ll take another 1-2 weeks for an individual order (print on request). Time for travel is not included! Tracking details will be sent by email once your order has been delivered.
It can delay custom order/print on request, so thank you for your patience and understanding.
* For delivery times, see the individual item tab.
* New launches, holidays, etc. during Processing can take an additional 3-4 business days.
Delivery times vary according to circumstances, including but not limited to:
The absolute difference between yourself and us
Whether a domestic (United States) or foreign (other countries) shipment is your package
For any cause, WE ARE NOT RESPONSIBLE FOR ANY FEES required by customs. Alongside the service and approximate transit time upon checkout, all shipping fees we need will be clearly displayed to you.
For emails, expect a reply within 12-24 hours from our members. During new releases or the holiday season, please give more time. From Monday to Friday, our representatives are open.
I didn’t receive a confirmation email, did my order go through?
Order confirmations may be overdue and sometimes end up being flagged as spam in wide launches. When placing your order, if you got your order number, then your order has been completed. For your records, be sure to keep your order number.
Visa, Mastercard, American Express, Discover and JCB are approved by us. Please note that our global processing service will not accept cards issued by local banks that do not have any of these logos, and we recommend PayPal as an option in this situation.
Using any form of payment from your country’s ever-growing list of PayPal funding methods. You can use our one-click PayPal express feature to expedite your checkout once you’ve funded your PayPal account.
All transactions sent to us are encrypted with 128 SSL software which encrypts the information that you enter to prevent unauthorized persons from intercepting it. We are committed to ensuring the highest degree of protection from security and fraud. To ensure your credit card details, contact information, and shipping Delivery , we are always up to date with the latest developments in security technology.
Orders may be subject to confirmation of payment. We want any order we send to be signed by the cardholder in order to protect our customers. If your order is suspended, to ensure that delays are minimal, we will contact you immediately.
We will try to process your payment in your local currency whenever feasible. There are, however, certain limitations and special instances in which we will have to charge your card on our website in the currencies available. In such situations, the liability for the conversion rests with your financial institution.